Book : 21 Days of effective communication

#Source #Book : 21 #Days #of #Effective #Communications

#Topic : Day 1 - Listen

#Poor #Communications : We generally Listen not to Understand but to Reply so while listening we start mentally composing our response. Author says this is Grave Mistake.

6 #points #need #to #Understand #for #listening.

1) Use non-intrusive verbal and non-verbal signals to encourage them to keep talking :

Nodding, Eye Contact and saying, “Uh huh” and “I see” are short. Also remember few people need time to construct there thought's so learn to maintain silence & patience as well.

2) Let them keep going until they run out of steam :

We are filled with emotions of Anger , Anxiety , Depression etc so Let other person offload himself after which it will be easy for him to say the required things. So Listen patiently without getting angry or showing other negative gestures.

3) Do not play the role of armchair psychologist :

Don't put across your theories , Stop Analyzing things Like why he / she is like this and that. Stop Speculation.

4) Do not interrupt with unsolicited advice :

Don't share your Advice and solution until and unless its asked for. Many Times same Problem doesn't have same solution so Avoid unwanted solutions and Advice's.

After opposite person speech ends , Take permission for your advice. if they said yes go ahead then only give your advice and solution.

5) Re-phrase someone else’s words, but don’t parrot them back:

Reconstruction words and reply back to them gives us best feeling that you was listening like if I asked you want was my 4th Point ?

But also Don't be parrot and repeat the same things word by word.

6) Check your assumptions:

Everyone has his / her own perception and experience so Before sharing your own assumption Please re-check once again.

#Practical #Exercise :*

Call Someone who is not in contact with you from long and talk for Minimum 20 mins By Following above 6 Rule.

#Happy #Learning ✌️

#Anchor #Kunal #Vastani

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